Support

Frequently Asked Questions

How do I determine which hardware is best for my company?

There are many models and types of equipment. The first step is to get a qualified list from your software provider to be sure to focus only on the equipment that will work. Then we can work with you to narrow down the list based on your specific requirements.

What speed scanner do I need?

There are many speeds available for check scanners. A good start is to determine your daily average scanning volume and how many checks you will be scanning in a “Batch” If you typically scan less than 50 items in a batch, any of the Mid to low volume units will work well. Please feel free to contact us if you have concerns about how long it should take to complete daily scanning.

Can you provide the supplies for my hardware?

We are pleased to provide every supply for every model. Some pricing is available on this website but if you don’t see what you need, please let us know and we will get you any information needed.

What types of warranty are available?

All models of check scanner and teller printer come standard with a manufacturer’s warranty, usually a year of depot or AUR. Additional maintenance or coverage is available for any model you have or at anytime we can repair your hardware with our low flat rate charge.

When does my warranty expire?

The manufacture warranty typically begins when the unit ships to you, most warranties are 1 year from that date. We will contact you before the warranty expires if applicable to make sure you keep any coverage needed in place.

I received a warranty renewal notification. Now what?

If you are comfortable renewing the warranty and received a renewal invoice, simply pay the invoice and the coverage will remain in place.

Can you provide a turnkey solution?

At SSI, we pride ourselves on customizing any solution needed to ensure the best experience possible for you and or your merchants. We specialize in helping with any part of your solution or all of it for you. Not every customer is the same and we tailor the solution to make sure it fits your specific needs.

Do you accept credit cards?

We are happy to accept Visa or MasterCard for purchase. If an invoice is better, just give us a call.

How do I place an order?

Orders can be placed via phone, fax, email, and on our website. Custom order forms are available; please contact us for more information. Custom online ordering sites are available and may incur a one-time implementation charge.

Will you ship to multiple locations?

Yes. We can ship to one or multiple locations while providing tracking information and delivery status to all parties involved.

Can I return my order?

All sales are final. If a product is defective, you must contact us within 24 hours.

I am a merchant customer. Can you help with my scanner?

Absolutely, we can help with any questions or requirement you have regarding a check scanner.

Do you charge Merchant Capture (RDC) fees?

No! Part of the SSI Experience is to add as much value to your purchase or our relationship with you as possible. If we are working with you on a Fulfillment program or any additional customer service, we will happily do that at no charge.

I have a product issue. What do I do?

Just drop your rep a note or give is a call. We will take care of it right away.

Do you provide repairs?

Yes. If a product is under manufacture warranty, please contact us and we will initiate the repair or provide further instructions depending on the model.

If a product is no longer under manufacture warranty, we can still provide repair services. Costs are determined based on a flat rate system. We have found the flat rate charge saves customers money on average over time and material repairs. (Rates depend on the model. The average cost is $95.) Please contact us and we will issue an RMA#. We can provide boxes or UPS pickups as needed. Standard turnaround is 7-10 days. But we can always speed that up if needed.

Do you provide product support?

Yes. We offer support on all models and are available 24/7, 365 days a year. You will always receive a response in one hour or less.